Maximizing feedback right out of the gate.
by Vincent Kovar
Set the Tone through Modeling, Not Lecture.
Over much of history, education was conducted in a traditional “lecture” format largely due to the cost of books and the centralization of information in the instructor. Even today, shifting to a non-centralized, online format can seem foreign both to students and teacher. However, a solid structure of communication practices can turn this situation around and leverage the open format for a stronger learning experience.
It’s important to set the tone right out of the gate. Rather than assuming students will automatically read the course syllabus and/or trying to “push” the information flow, include a required syllabus scavenger-hunt in the very first communication. Also:
- Include precise questions about what assignments are due when.
- Ask them to locate the class discussion forum and detail the expectations for student participation.
- Include questions about the composition of the class itself. (For instance, you might ask them to list the cities where all the participants live, the gender percentages or what’s the most popular major in the class.)
Too often the participation model is introduced through lecture. Not only is a scavenger-hunt a fun icebreaker, but it models the style of the conversation right out of the gate.
Support, Don’t Supplant, Technical Support.
Always include a scavenger-hunt item that requires the class to identify at least one technical support resource. At most colleges there is a combination of live-chat help, email help and a toll-free number. Are there specific hours/days that the help-desk is open? What happens if the help desk is not available or not responding as quickly as the student hopes?
Require the class to create an email-tree or back-up method of posting or sending in homework assignments. Do not make yourself the technical support for the class nor make yourself the point of first contact for breakdowns in inter-student communication. While most students in the online environment are self-motivated and individually driven, you may encounter the occasional “my dog ate my homework” student. In online-student parlance, this often takes the form of “the file won’t upload” or “I emailed that to you last week.”
Allowing any form of these excuses inhibits the spirit of self-discipline that is essential to a successful distance-learning course. Problems in this arena shouldn’t be viewed as laziness or malice on the part of the students (a mind-set which is counter-productive) but rather as a sneaky virus that threatens to infect a class of well-intentioned learners.
Consider including a tech-forum where students can post the solutions to common problems. This strengthens the sense of community and provides yet another opportunity for students to share their knowledge –not only with each other but with you.
Model Personal Accountability.
Keep lines of communication flowing both directions. Instructors can find themselves locked into a simple cycle of posting assignments and sending feedback without any of the benchmarks and assurances that are expected of the students. When you receive assignments, acknowledge receipt with a quick email. This cuts down on the “but I emailed it to you” or similar excuses described above and provides an opening for students to initiate conversation with you.
After each assignment, post the grades anonymously so that students can put their own performance in context. Also post the percentage of class-members who sent it in on time (don’t mention specific students by name if they did not).
This creates positive peer-pressure that helps induce a sense of team-work but also gives you as the instructor an early warning if something is wrong with the class community. For instance, I once had a class in which only 40% of the students got the paper in on time. I immediately put the regular agenda for the week on hold. It turns out that a fundamental concept was unclear to the majority of the class and, frustrated, a lot of them just checked out—they had never finished the assignment.
Without the regular, personal contact of an on-ground class, a missed concept can snowball into a class-wide collapse. Ideally, we should be able to spot a common question in the discussion forums but from time to time a problem can appear and blossom into a crisis in a very short time.
To ensure the success of the online model, instructors need to place an almost equal emphasis on communication structure as they do on content. Without timely intervention in the situation described above, the class could suddenly experience an overwhelming number of drops, lessen your standing as an online instructor and ultimately hurt the enrollment numbers of the school.
It never ceases to amaze me that companies trying to recruit talent always want someone fresh out of school already having years of experience. What!?! You mean you demand all this back-breaking and no-life studying and all this high-tuition paying, but then, after all that, you still think I don’t know how to swim on my own? Apparently so.
Just for example: my studies at Thunderbird have required me to take courses on 3 different continents with an optional 4th. I could walk into a job interview that was looking for a candidate to do business in Santiago, Chile and say that I have encountered influential people from there (such as the president of the central bank of Chile), and I’d be able to recommend a good place to eat in the financial district. This would show my employer that I was already familiar with the country and could easily start working there immediately.
Remember, winning funds to get you started in school is just the first part of the goal; the second part is to get the funds to keep you there until you graduate.
5. Stay Positive. Our focus so far has been on the approach to the application process, and not the content of your specific applications. For that, there are many different sets of guidelines available on the web, so let’s focus on the broadest, most important one: stay positive.
How helpful was the course material? 4.
Nevertheless, it’s that time of month; paying can’t be avoided, at least not without late charges and my electricity being turned off. As I sorted through my pile of mail (I tend to lob most mail into one pile to be sorted through at this time) I came across one extra bill to be paid.
Let me interject here that I am very happy with my college education. I went to Western Michigan University in Kalamazoo, MI (yes: there really is a Kalamazoo) where I double-majored in English (creative writing emphasis) and Comparative Religion and I minored Anthropology. This is what I like to think of as my Triad of Useless Information. I loved every minute of my education and I think that it really made me who I am.
While PBK looks great on my resume, I’m still working a job that requires no college education. And with the economy spiraling downwards day by day, fewer companies are willing to train new hires. Now, my degrees do come in handy at the hospital where I work—when medical residents are rude to me, I like to mentally put my credentials as a kind of armor like Mr T’s chains: I graduated Magna Cum Laude, Phi Beta Kappa. And I know how to work this fax machine, which you don’t. Petty? Definitely. But it helps deflect the mean words that mean people spit at you like bullets.
Tadpoles. When do we take our first breath? At birth. [NOTE: "we" here = human, non-mermaid princesses] Obviously that breath of air is a surprising first. But long before that precious day we are inhaling-exhaling fluid to our very heartbeat. Drawing it as deep as we can into tiny lungs like little fish, small ocean dwellers who realize nothing at all about the size of their universe. All is well.
Not just for Yogis. Here’s a cool thing about meditation; you don’t need to be on a spiritual quest to benefit from it. Some people steer away from checking meditation out because they aren’t Buddhists, and aren’t interested in becoming one.
Does that sound a little fey for your taste? Give it a try: 5 minutes if that’s all the time you’ve got, or shoot for 15 minutes. Open your eyes and get back to work!
1. It’s your story. Your history and experience are personal, and so you need to write in a tone that is both professional and personal. Your essay will be read by real people; as you compose it, write to a real person who is familiar to you. Think of someone you know and respect, and imagine your words are for them.
Do not write only about your life history and the professional goals you want to reach. Instead,
The only one I could find in my house is inching towards the Great Memo Pad in the Sky with every stroke. It is essential for me highlight as I read. Even if I highlight every single word, it is a way for me to keep focused on what I am reading.
Right now I have some things going for me, and some things against me. What I am reading is essentially instruction, not abstract academia (what most college material in the liberal sciences consists of). And it is also something I hope to put into use in real life. However … man. It’s pretty boring. (I was going to end that sentence with a couple exclamation points—it’s pretty boring!!—but when it came time, I couldn’t muster the energy.)
1. The room I switched to is my bedroom. I used to try to go to the library to study whenever I could when I lived in the dorms in college, because studies have shown that you should not work where you sleep. This is because your body will naturally think, OK, this is the bed, this where we sleep, ergo, it is time to sleep.
“When we’re asleep, the brain is not resting at all. It is almost unbelievably active! It’s possible that the reason we need to sleep is so that we can learn.”
Bullfrogs rest but they never sleep. But we humans, poor things, we can’t do without it. As Rule #7 says, “Loss of sleep hurts attention, executive function, working memory, mood, quantitative skills, logical reasoning, and even motor dexterity.”
The problem with this approach is that it works. At the time, I thought that all professors grading on the curve was the main culprit—right before a test, most students in a class are frantically cramming the relevant information into their heads, which works more or less the same across the board, so most students end up grouped roughly together in terms of scores, and via a curve grading system, they mostly pass the test comfortably. (My all-time favorite college test score: I got 35% on the final in computer-integrated calculus, which the curve translated into a C+.)
But class was early, 8am, and I was 20, and my attendance was … spotty, let’s say. I went a few times. But anyway, the grade boiled down to your scores on the mid-term and the final, both of which I pulled multiple all-nighters for and did relatively well … I got a B+ in the class, which is fine. Decent. So now it’s years later, but I’ve actually grown more and more interested in American history since then, so I have had an internal reason to hold onto the stuff I learned back then.